Privacy Policy

Last updated: October 22, 2026

This Privacy Policy describes how PINK BELUGA OCULUS LIMITED ("we," "us," "our," or the "Company"), operating the online store gavee.shop, collects, uses, discloses and protects personal information when customers visit our website, purchase products, contact us or otherwise use our services.

Our online store is powered by Shopify, which provides the e-commerce platform and related services used to operate our website.

We are committed to handling personal information transparently and in accordance with applicable data protection laws.

1. Company Information

The business responsible for operating this online store is:

Company name: PINK BELUGA OCULUS LIMITED
Company registration number: 9402684
NZBN: 9429053420107

Registered office:

CHARTERED ACCOUNTING (WILLIAMS) LIMITED
Unit 9, 22a Kalmia Street
Ellerslie, Auckland 1542
New Zealand

Email: support@gavee.shop
Telephone: +64 21 848 1682

For personal information processed under our responsibility, we act as the data controller where applicable data protection law assigns that role to us.

Certain third-party service providers may act as independent controllers for information processed through their own services.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you:

  • Visit or browse our online store;

  • Place or manage an order;

  • Create or access a customer account, where available;

  • Complete a payment;

  • Contact customer service;

  • Request a return, exchange or refund;

  • Subscribe to marketing communications, where available;

  • Interact with website features, cookies or advertisements; or

  • Otherwise communicate with us.

Our website, online store and related customer services are collectively referred to as the "Services."

3. Personal Information We Collect

The personal information collected depends on how you interact with our Services.

3.1 Contact and Identification Information

We may collect:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number; and

  • Other contact information you provide.

3.2 Order and Transaction Information

When you place an order, we may collect:

  • Order number;

  • Products purchased;

  • Product quantities and variations;

  • Purchase amount;

  • Order status;

  • Delivery information;

  • Transaction records;

  • Return and refund information; and

  • Communications relating to your order.

3.3 Payment Information

Depending on the payment method selected during checkout, Shopify or the relevant payment service provider may process payment-related information.

This may include:

  • Selected payment method;

  • Billing information;

  • Payment status;

  • Transaction amount;

  • Transaction identifiers; and

  • Information necessary to verify or complete the transaction.

Available payment methods are determined by the options displayed during checkout.

Complete payment credentials may be processed directly by Shopify or independent payment service providers rather than stored by us.

We do not ask customers to provide payment passwords or confidential banking credentials by email.

3.4 Technical and Usage Information

When you use our website, certain technical information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Website interactions;

  • Cookie identifiers;

  • Approximate location derived from technical information;

  • Referral sources; and

  • Website performance information.

3.5 Customer Support Information

When you contact customer service, we may collect your name, contact information, order number, messages, complaint details and supporting photographs or videos.

This information is used to review and respond to your request.

4. How We Collect Personal Information

We may collect personal information through:

Information you provide directly: When you place an order, complete checkout, contact customer support or submit information through our website.

Information collected automatically: Through Shopify, cookies, technical logs and other website technologies.

Information received from service providers: From payment providers, delivery companies, fulfilment providers and other parties involved in processing your order or operating our Services.

5. How We Use Personal Information

We may use personal information to:

  • Operate and maintain our online store;

  • Process and confirm orders;

  • Process or verify payments;

  • Arrange shipping and delivery;

  • Provide customer support;

  • Process returns, exchanges and refunds;

  • Communicate about orders;

  • Detect and prevent fraud;

  • Maintain website security;

  • Improve website functionality;

  • Understand website performance;

  • Provide marketing communications where legally permitted;

  • Comply with accounting, tax and legal obligations; and

  • Establish, exercise or defend legal claims.

We process personal information only for purposes supported by an appropriate legal basis where required by applicable law.

6. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar data protection laws apply, we rely on an appropriate legal basis for processing personal information.

These may include:

Performance of a contract: Processing information necessary to accept orders, arrange payments, deliver products and provide related customer services.

Compliance with legal obligations: Processing information required for tax, accounting, consumer protection and other legal requirements.

Legitimate interests: Processing information for purposes such as fraud prevention, website security and service improvement, where those interests are not overridden by applicable individual rights.

Consent: Processing information for activities requiring consent, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal.

7. Shopify and E-Commerce Services

Our online store uses Shopify to provide e-commerce infrastructure and related functionality.

Shopify may process personal information when customers browse the website, use shopping cart functions, complete checkout, place orders or interact with Shopify-powered services.

Shopify may also provide services relating to website security, analytics, customer privacy preferences and transaction processing.

Depending on the processing activity, Shopify may act as a service provider, processor or independent controller.

Information processed through Shopify is subject to applicable data protection requirements and relevant Shopify privacy practices.

For additional information about Shopify's privacy practices, please visit:

https://privacy.shopify.com/

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality and, where applicable, analytics, personalization and advertising.

Cookies may be used for:

  • Shopping cart functionality;

  • Checkout operations;

  • Website security;

  • Customer preferences;

  • Website performance measurement;

  • Analytics; and

  • Advertising or marketing activities where legally permitted.

Certain cookies are necessary for the website to function correctly.

Other cookies may require consent under applicable data protection law.

Cookie Consent

Our store uses Shopify's customer privacy and cookie consent functionality.

Where applicable, visitors are presented with options to accept, reject or manage cookie preferences.

Non-essential cookies and related technologies requiring consent are subject to the applicable consent settings and legal requirements.

Visitors may also manage cookies through their browser settings.

Disabling certain cookies may affect website functionality.

9. Analytics and Advertising

We may use Shopify-supported analytics and advertising technologies to understand website activity and evaluate the performance of our Services.

Depending on the technologies enabled, information processed may include website interactions, product views, technical identifiers and advertising interactions.

Where required by law, non-essential analytics and advertising technologies will be used only after appropriate consent has been obtained.

Customers may manage applicable preferences through available cookie consent controls.

10. Marketing Communications

Where legally permitted, we may send communications relating to products, promotions or store updates.

Where consent is required, marketing communications will be sent only after appropriate consent has been obtained.

Customers may withdraw consent or unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting:

Email: support@gavee.shop

Customers may continue to receive necessary transactional communications relating to orders, delivery, returns, refunds or account security.

11. Sharing Personal Information

We may share personal information with service providers where reasonably necessary to operate our Services.

Depending on the services used, recipients may include:

  • Shopify;

  • Payment service providers;

  • Banks and payment processors;

  • Shipping and delivery providers;

  • Warehousing and fulfilment providers;

  • Customer support service providers;

  • Website hosting and technical service providers;

  • Security and fraud-prevention providers;

  • Analytics and advertising providers, where applicable;

  • Professional advisers; and

  • Government authorities or regulators where legally required.

We share personal information only for legitimate business purposes or where otherwise permitted or required by applicable law.

We do not disclose personal information to unrelated third parties without an appropriate legal basis.

12. International Data Transfers

Our company is registered in New Zealand, and our online store uses Shopify and other service providers that may process personal information internationally.

Our Shopify settings currently identify the United States as a data storage hosting location.

Depending on the services used, personal information may also be processed in other jurisdictions.

Where applicable data protection law requires safeguards for international transfers, we will rely on appropriate legally recognized transfer mechanisms.

These may include adequacy decisions, approved contractual safeguards or other mechanisms permitted by applicable law.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or comply with applicable legal obligations.

Retention periods may depend on:

  • Order processing and fulfilment;

  • Customer service requirements;

  • Return and refund procedures;

  • Tax and accounting obligations;

  • Fraud prevention;

  • Legal limitation periods; and

  • Dispute resolution.

When information is no longer required, we will take appropriate steps to delete, anonymize or otherwise handle it in accordance with applicable law.

14. Information Security

We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration and disclosure.

Our online store also relies on security functionality provided by Shopify and other relevant service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should take reasonable precautions to protect account credentials and personal information.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of personal information;

  • Request restriction of processing;

  • Object to certain processing activities;

  • Request data portability where applicable;

  • Withdraw consent where processing is based on consent; and

  • Submit a complaint to a competent data protection authority.

These rights may be subject to legal conditions and exceptions.

We may need to retain certain information to comply with legal obligations, complete transactions or resolve disputes.

16. How to Exercise Your Privacy Rights

To submit a privacy request, please contact:

Email: support@gavee.shop
Telephone: +64 21 848 1682

Please describe your request clearly and provide sufficient information for us to identify the relevant customer account or transaction.

We may request additional information where reasonably necessary to verify your identity before processing the request.

We will respond within the period required by applicable law.

Where available, customers may also use privacy request tools provided through our Shopify-powered online store.

17. Children's Privacy

Our Services are not intended for individuals who lack the legal capacity to enter into a purchase contract independently.

Where required by applicable law, minors should obtain appropriate parental or guardian authorization before providing personal information or placing orders.

If we become aware that personal information has been collected from a child without legally required authorization, we will take appropriate action in accordance with applicable law.

18. Third-Party Websites

Our website may contain links to websites or services operated by independent third parties.

These third parties may have their own privacy policies and data processing practices.

We recommend reviewing the privacy policies of third-party services before providing personal information.

This Privacy Policy does not govern the independent processing activities of unrelated third-party websites.

19. Privacy Complaints

If you have concerns about how we process personal information, please contact us so that we can review and respond to your concerns.

Email: support@gavee.shop
Telephone: +64 21 848 1682

Depending on applicable law, you may also have the right to submit a complaint to the relevant data protection supervisory authority.

Contacting us does not restrict any other legal rights or remedies available to you.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in applicable law, Shopify services, data processing practices or our business operations.

The updated version will be published on our website.

The "Last updated" date indicates when the current version was revised.

Where required by applicable law, we will provide additional notice of material changes.

21. Contact Information

For questions concerning this Privacy Policy or the processing of personal information, please contact:

PINK BELUGA OCULUS LIMITED

Company registration number: 9402684
NZBN: 9429053420107

Registered office:

CHARTERED ACCOUNTING (WILLIAMS) LIMITED
Unit 9, 22a Kalmia Street
Ellerslie, Auckland 1542
New Zealand

Email: support@gavee.shop
Telephone: +64 21 848 1682