Last updated: October 22, 2026
This Return and Refund Policy applies to purchases made through gavee.shop, operated by PINK BELUGA OCULUS LIMITED.
We offer a 30-day voluntary return policy for eligible products. Nothing in this policy limits any mandatory consumer rights available under applicable law.
1. 30-Day Return Policy
Customers may request a return within 30 days after receiving their order.
To qualify for a voluntary return, products should generally:
-
Be unused, undamaged and in their original condition;
-
Include all original accessories, components and manuals;
-
Include original tags or labels, where applicable;
-
Be returned in their original packaging where reasonably possible; and
-
Be accompanied by valid proof of purchase.
Products showing excessive use, damage or missing components may not qualify for a full refund under our voluntary return policy.
This policy does not affect statutory withdrawal, warranty or other mandatory consumer rights.
2. How to Request a Return
To request a return, please contact our customer service team.
Email: support@gavee.shop
Telephone: +64 21 848 1682
Please provide your full name, order number, email address used for the order and the product you wish to return.
For damaged, defective or incorrect products, please include relevant photographs or videos where reasonably possible.
Our customer service team will provide the applicable return instructions and return address.
Please contact us before shipping a return to ensure that it is sent to the correct location. This procedure does not restrict any applicable statutory withdrawal rights.
3. Return Address
Return addresses may vary depending on the product, order and applicable return arrangements.
Customers should contact our customer service team to obtain the correct return address for their order.
Email: support@gavee.shop
Telephone: +64 21 848 1682
Our registered company address is used for business registration and correspondence purposes. It is not automatically a product return address.
Please do not send returned products to the registered company address unless our customer service team has specifically confirmed it for your return.
4. Return Shipping Costs
For voluntary change-of-mind returns, customers are responsible for the direct cost of returning the products.
Where an applicable statutory withdrawal right is exercised, customers are responsible for direct return shipping costs only where this responsibility has been properly communicated in accordance with applicable law.
Where a return is necessary because a product is defective, damaged, incorrect or otherwise non-conforming, we will cover reasonable return shipping costs where required by applicable law.
We recommend using a trackable shipping service and retaining proof of shipment.
5. Restocking Fees
We do not charge any restocking fees.
No restocking fee will be deducted from eligible refunds.
This does not prevent deductions for diminished product value where expressly permitted by applicable consumer law.
6. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a damaged, defective, incomplete or incorrect product, please contact us as soon as reasonably possible.
Where available, provide your order number, a description of the issue and relevant photographs or videos.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, remedies may include repair, replacement, price reduction or refund.
Your mandatory consumer rights remain unaffected.
7. Non-Returnable Products and Exceptions
Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.
These may include:
-
Products made to the customer's specifications or clearly personalized;
-
Products that deteriorate or expire rapidly;
-
Sealed products unsuitable for return for health or hygiene reasons after being unsealed;
-
Products that have become inseparably mixed with other goods after delivery; and
-
Other products excluded under applicable consumer protection law.
These exceptions do not limit mandatory rights relating to defective, damaged, incorrect or non-conforming products.
8. EU and EEA Statutory Right of Withdrawal
Consumers in the European Union and European Economic Area may have a statutory right to withdraw from eligible distance purchases within 14 days without providing a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins when the customer, or a designated third party other than the carrier, receives the goods.
To exercise this right, customers must inform us of their decision to withdraw before the applicable withdrawal period expires.
A clear withdrawal statement may be sent to:
Email: support@gavee.shop
After notifying us of withdrawal, customers must return the goods without undue delay and generally no later than 14 days after communicating their decision.
We will provide the appropriate return instructions and address.
Customers may inspect goods to establish their nature, characteristics and functioning. Where permitted by law, customers may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary.
This statutory right is separate from our voluntary 30-day return policy.
9. Return Inspection
After receiving a returned product, we may inspect it to determine whether it meets the applicable return conditions.
For voluntary returns, a refund may be reduced or refused where permitted by law if the product has been materially damaged, altered or used beyond the applicable return conditions.
Any deduction for diminished value under a statutory withdrawal right will be limited to what applicable law permits.
No restocking fee will be charged.
Mandatory consumer rights remain unaffected.
10. Refund Processing
Once a voluntary return has been received and reviewed, we will notify the customer of the refund decision.
For approved voluntary returns, refunds will normally be processed within 10 calendar days after approval.
For valid statutory withdrawals, reimbursements will be made without undue delay and within the period required by applicable consumer law.
Where EU or EEA statutory withdrawal rules apply, reimbursement will generally be made within 14 days after we are informed of the withdrawal decision. For sales of physical goods, we may withhold reimbursement until we have received the goods or the customer has supplied evidence of having sent them back, whichever occurs first, where permitted by law.
Statutory withdrawal reimbursements will include payments required by applicable law, including eligible standard delivery costs.
Refunds will generally be issued using the original payment method unless another method is agreed upon or required by law.
Where the original payment method does not support a direct refund, our customer service team will arrange an appropriate refund method with the customer.
We do not charge separate refund processing or restocking fees.
Banks and payment service providers may require additional time before the refunded amount appears in the customer's account.
For questions about refunds, please contact support@gavee.shop.
11. Exchanges
If you wish to exchange a product for another model, size or variation, please contact our customer service team.
Depending on product availability and the circumstances, we may arrange an exchange or ask you to return the original product and place a new order.
Replacement product availability cannot be guaranteed.
Mandatory rights relating to defective or non-conforming products remain unaffected.
12. Order Cancellations
If you wish to cancel or modify an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to assist with the request.
Once an order has entered processing or has been dispatched, cancellation through the ordinary order-processing procedure may no longer be possible.
Any statutory cancellation or withdrawal rights remain unaffected.
13. Refused or Unclaimed Deliveries
If you no longer wish to receive an order, please contact our customer service team.
Simply refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
Additional reasonable costs resulting from incorrect delivery information or unjustified refusal may be the customer's responsibility where permitted by applicable law.
Nothing in this section limits mandatory consumer rights.
14. Consumer Rights
This policy provides voluntary return terms in addition to any mandatory rights available under applicable consumer protection law.
Nothing in this policy excludes, restricts or waives rights that cannot legally be excluded or restricted.
Where applicable law provides greater protection than this policy, the mandatory legal requirements will apply.
15. Company and Contact Information
Company name: PINK BELUGA OCULUS LIMITED
Company registration number: 9402684
NZBN: 9429053420107
Registered office:
CHARTERED ACCOUNTING (WILLIAMS) LIMITED
Unit 9, 22a Kalmia Street
Ellerslie, Auckland 1542
New Zealand
Email: support@gavee.shop
Telephone: +64 21 848 1682
The registered office is not automatically a product return address. Please contact customer service to obtain the correct return address for your order.
For questions concerning returns, refunds, exchanges or statutory consumer rights, please contact us using the information above.